Notice

[Order Information]

관리자
25 Aug 2023
Views 157

How to check order details


- If you want to check the details of an order purchased from Apote Official Mall, click the link below. (available when login in)

After logging in, select "View Details" next to the order number through the [My Page] - [Order Inquiry] menu to check the order details and order status in detail.

- A confirmation email will be sent to you when ordering and please refer to that email.


How to change order information


※  It may be difficult to change order information (change of shipping address, change of payment method, etc.) after payment completion (order completion).


If you want to change your order information, please request [Cancel Order] via "Apote Customer Service Center at 031-365-3607" or Naver Talk Talk, and then order again.


Cancel Order


Available only for products purchased from Apote's official online mall.

However, If received after the cancellation time, it will be treated as a return and return shipping fees may apply.

Order cancellation time varies based on order status (delivery preparation).


1) Order before 9:00 am → Cancel until 4:00 pm (on the same day)

2) Order after 9:00 PM → Can be canceled until 4:00 PM the next day


※ Working hours of the Apote Customer Service Center


Call consultation: 031-365-3607

Chat consultation: Naver "Talk Talk" at the bottom right. When in doubt, talk! Just click.

Consultation Hours: Weekdays 9:00 am - 6:00 pm (excluding weekends and holidays, break time 12:50 - 14:00)



0 0
CS CENTER

+82 31-365-3607


Telephone Order and Customer Consult

Business Hours 9:00 ~ 6:00
Break Time 12:00 ~ 13:00

WEEKENDS AND NATIONAL HOLIDAY

ALLANCE

Overseas Export Consultation

+82 70-5056-4866


China Export Consultation

+82 70-5056-2160

CUSTOMER SERVICE

ES INTERNATIONAL

15426 325 Sandan-ro, Danwon-gu, Ansan-si, Gyeonggi-do,Room 955, 956

CEO: JIN CHENGEN, QUAN YINGSHUN

TEL : +82 31-365-3607 / FAX : +82 31-365-3286 

E-MAIL : info@apothe.co.kr


BANK ACCOUNT: SHINHAN 140-012-495346

ES INTERNATIONAL




CUSTOMER SERVICE Gen : +82 31-365-3607 / Fax : +82 31-365-3286 | Korea Standard Time (KST) Mon-Fri AM 09:00~18:00 Sat.Sun.Red-Day Off  |  325, Sandan-ro, Danwon-gu, Ansan-si,Gyeonggi-do, Republic of Korea | Zip code : 15426 | Email : cosmetics@esinternational.kr

대한민국   ㅣ   사업자 번호 : 248-88-01346   ㅣ  통신판매권 2020-경기안산-0841 South Korea  ㅣ  Biz License 248-88-01346  ㅣ  Communication Sales Business Report 2020-경기안산-0841